One thing that I have noticed in our local community where I live is that some business owners seem to be just treating their business like a job and not the freedom from one!
I look at the storefronts and I really wonder sometimes whether they care about their business. It does not appear that way with chipping paint and in some cases structure. You would think that, with that as the first thing a customer sees, that they would care about how it looks? Would you select a box of cereal that was damaged or purchase something that was old and dusty, probably not! I would select something else, wouldn’t you? Look at the packaging inside and out for your business, be honest with yourself and ask the question: Would I shop here if I had another choice?
I worked in retail for many years, whether as a clerk or in management and I worked both Saturday and Sunday. Through the Holidays, my store was open expanded hours and I worked even more hours. Well, you drive through our town on the Weekend, and many businesses are closed or have very limited hours on Saturday and most are closed on Sunday! Surprise, surprise that people shop at our local Walmart or go to a neighboring town to shop where the stores are open! Most these businesses will use some form of local marketing to promote their businesses whether it be the newspaper or the local radio. Too bad that many of them close at 5:00pm during the week and are closed or have limited hours on the weekend. Hmmmm, I guess consumers don’t work a regular job and they just want the retirees on fixed incomes to shop in their stores. I doubt that any business here has ever done a “Busy Hour” study to determine their scheduling. Maybe, just maybe, being closed Monday and Tuesday would be better than Saturday and Sunday. Just maybe, being open 11:00am to 7:00pm might be better business week hours. During the Holidays, if you are not open evenings and weekends, you should just close your business now.
Only a few of our local business owners take advantage of the variety of the local chamber functions we have where they have the opportunity to meet people and promote their businesses. Instead, when they do show up, it is more about visiting with who they have not seen in awhile and not creating business.
Oh they do their share of blaming the folks that live here for not shopping local, but when you look at the packaging, the lack of open hours, and in some cases the crazy pricing, do you really blame them? Do you just expect people to shop locally just because they should be loyal? Customers have the freedom to make choices, and if you are a business owner, I would be concerned about how you can steer that choice to your business. I believe the business owner needs to provide the first push to customer loyalty, not the other way around.
It not only takes the business owners doing right by the customer, but the customers to let the businesses know what they really want. It takes the business owner believing in their business, caring about their business, caring about their customers to be successful, especially when consumer spending is at a 65 year low!
This post may not win me any friends and I may lose a few, but the bottom line is, if nobody speaks up about what they expect or see, nothing will ever change. Change is hard, but with one voice, it can begin!